General Information
Make the most of your stay in the heart of Madrid with all the comforts of the Hotel Puerta de Toledo
reception
24-hour reception: ask for information about excursions, shows, airport transfers and more!
Check-in: From 2:00 PM.
Check-out time: Before 12:00 pm.
Check availability of early check-in or late check-out and the applicable supplement.
Cards accepted: VISA / MASTERCARD
instructions
The luggage storage service is available during the day and the hotel is not responsible for the items deposited.
If you need long-term storage, please inquire at Reception.
parking
The hotel has a garage with limited spaces. The rate is €25/day and spaces cannot be reserved.
We also have an agreement with a nearby garage.
Please note that the hotel is located within the low emission zone and is governed by the DGT environmental label.
room cleaning
Cleaning takes place from 9:00 AM to 3:00 PM. If you put a "Do Not Disturb" sign on the door, we will not enter.
And if you put up the "Let's Take Care of the Planet" sign before 10:00 p.m., we'll know you're choosing the "I don't need cleaning tomorrow" option and we'll reward your commitment with a voucher for a drink in our cafe.
safe
There is a free safety deposit box in the hallway furniture.
The Hotel will only be responsible for "declared" items that are deposited in the reception box.
refrigerator
The hotel does not have a minibar, but you’ll find a handy mini-fridge in your room. You’ll also find a complimentary bottle of water per person per stay inside it.
There is a vending machine selling snacks and drinks in the lobby.
phone
Operator / Reception: 9
Bar / Room Service: 805
Calling another room: Dial the room number directly.
International calls: dial 0 + phone number.
International calls: dial 0 + 00 + country code + phone number.
General rates (VAT included): International calls, including domestic calls, will incur a charge that will appear on your bill. Minimum charge: €0.36.
Internet
Free Wi-Fi throughout the hotel.
We also have a space with two computers available; ask at Reception.
laundry service
The hotel offers a laundry, dry-cleaning and/or ironing service provided by an external company.
You can find the price list and terms of service here.
If you wish to iron clothes in your room and require an iron, please contact reception and they will provide one if available. Please take extreme care when using the iron in your room and notify reception when you have finished so that it can be collected and made available to other guests.
energy efficiency
The Hotel Puerta de Toledo, committed to sustainability, has replaced all its external windows to improve thermal and acoustic insulation: it now saves 30% on non-renewable primary energy and has improved its energy rating from C to B. The new PVC windows with thermal breaks and low-emissivity glazing reduce thermal bridges and draughts, improving comfort and saving on heating and cooling costs. This, together with the installation of an air-source heat pump, has earned us an energy rating of A. The work was funded by grants from the Community of Madrid’s subsidy programme, as part of the ‘Recovery, Transformation and Resilience Plan’ (Next Generation EU).
RRI
The Internal Regulations outline the policies, rules, and regulations governing the relationship between the hotel and its guests; they contain important information about your stay and can be accessed by clicking here.