HOTEL PUERTA DE TOLEDO, S.A. (hereinafter, “the Hotel”) provides the following information regarding the processing of personal data collected via the feedback form.

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1.- Data controller

• Name: HOTEL PUERTA DE TOLEDO, S.A.

• Address: Glorieta Puerta de Toledo, 4, 28005 Madrid.

• Contact: madrid@hotelpuertadetoledo.com · Tel. 914 747 100​

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2.- Purpose of processing

The personal data provided in this form will be processed solely for the following purposes:

• To manage, investigate and resolve any incidents, complaints or suggestions reported by the customer during their stay or relating to it.

• Contact the data subject exclusively in relation to the resolution of the incident.

• Compile internal statistics on customer satisfaction and identify areas for improvement in the quality of services. These statistics will be compiled, wherever possible, in aggregated and/or anonymised form to prevent the identification of individuals.

 

3.- Legal basis

The legal basis for the processing is:

• The data subject’s consent (Article 6(1)(a) of the GDPR), given when submitting the form; and/or

• The Hotel’s legitimate interest in ensuring the proper provision of the service and the safety of guests (Article 6(1)(f) of the GDPR), insofar as the processing is proportionate and does not undermine the data subject’s rights.

• The data subject’s consent (Article 6(1)(a) of the GDPR) where the processing involves analysis activities not strictly necessary to resolve the incident; and/or

• The Hotel’s legitimate interest in ensuring the proper provision of the service and improving quality (Article 6(1)(f) of the GDPR) where the data is used to compile internal statistics in aggregated or anonymised form, provided that the data subject’s rights and freedoms do not take precedence.

 

4.- Data processed

Only the data strictly necessary for the management of the incident and, where applicable, for the compilation of internal statistics in aggregated or anonymised form will be collected (for example: first name and surname, room number/dates of stay if applicable, email address and contact telephone number, and a description of the incident). Where analyses are to be carried out that may identify the individual, explicit consent will be sought.

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5.- Data retention

Data used for internal statistics will be retained in aggregated/anonymised form for as long as necessary for statistical purposes. Identifiable personal data will be retained only for the period necessary to manage the incident (max. 12 months unless otherwise required by law).

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6.- Recipients

Data will only be disclosed, where necessary, to internal hotel staff responsible for customer service and incident resolution.

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7.- Rights

You may exercise, free of charge, your rights of access, rectification, erasure, restriction of processing, data portability and objection, as well as withdraw your consent at any time, by contacting: madrid@hotelpuertadetoledo.com or the postal address indicated above.

If you are not satisfied, you have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD).

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8.- Scope

Completing this form is voluntary; however, a lack of the data necessary to manage the incident may limit the ability to resolve it.

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I authorise HOTEL PUERTA DE TOLEDO, S.A. to process the personal data provided in this form exclusively for the purpose of managing and resolving the incident described. I also give my consent for my data to be used, in aggregated or anonymised form, in internal satisfaction surveys and for service improvement purposes.